Add Yahoo as a preferred source to see more of our stories on Google. AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...

Get the latest federal technology news delivered to your inbox. The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience ...

Artificial intelligence-powered customer service automation startup Ushur Inc. today announced the launch of its next-generation AI agent product purpose-built for highly regulated industries. Named ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Prevent AI-generated tech debt with Skeleton ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered software coding assistant, Cursor. The company, which was eyed for ...