The MarketWatch News Department was not involved in the creation of this content. Newest job-role specific AI course from leader in IT training and certifications DOWNERS GROVE, Ill., Feb. 25, 2026 ...

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

Speaking at Fortune's Brainstorm AI conference in San Francisco, CEO Michael Truell said Cursor has built an internal AI help desk that resolves the majority of employee and customer support requests ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Help desk automation is a billion-dollar industry, and one of the most likely to be disrupted by tech built upon AI. Major players like Zendesk, ServiceNow, and Freshworks currently dominate the space ...

AI PRO processors power AI PCs — personal computers with on-device AI features that enable cutting-edge security and speed without being tethered to the cloud.

AI agents are actively reshaping how many MSPs run their business, support customers and think about scale. Some MSPs are moving cautiously with agents, as others are moving more aggressively. For ...

DOWNERS GROVE, Ill., Feb. 25, 2026 /PRNewswire/ -- Tech support professionals interested in elevating their proficiency with artificial intelligence (AI) tools have a new learning resource available ...