Don’t abuse this how-to, but if regular Applecare can’t get you the satisfaction you deserve—or think you deserve—here’s how to get in contact with people who have the power to do anything (within ...

The rumor mill has been buzzing with regards to significant changes that will be coming to AppleCare, Apple's popular standard and extended warranty program. Interestingly, it appears that AppleCare ...

Apple Computer has appointed a new vice president to head its AppleCare customer service and support division, AppleInsider has learned. According to sources, the Cupertino, Calif.-based company in ...