For most sales reps, rapport-building is easier in person than on the telephone. The reason is simple. In human-to-human communications, appearance (facial expressions, body language, semiotics) often ...

Emily, a sales manager in a large organization, was having significant challenges with her team. Communication with team members was inconsistent, and she continually struggled to motivate them. Her ...

It’s a truism that people prefer to buy from people they like. That’s why sales pros who are good rapport builders tend outsell those who are more reserved. In Business-to-Business (B2B) sales, you ...

According to professional speaker, consultant and founder of Cause Matters Corp Michele Payn-Knoper, building rapport with customers is critical to showing them "you're sincerely interested in a ...

Is there someone in the office that you just aren’t quite on the same page with? Maybe you walk away from every interaction feeling like you’ve offended that person, or vice versa. Or you’re at a loss ...

The traditional job interview is a formal and structured process. As the employer, you have a job description to which you must match a candidate. You look for relevant experience, skills, and talents ...

“Always give your boss chocolate milk and never steal his snacks!” My 5-year-old daughter recently made this announcement. Although her advice initially made me laugh, I quickly realized she was onto ...

Conventional wisdom and long-standing apparent research like NLP (neuro-linguistic programming) and Dale Carnegie’s book How to Win Friends and Influence People, would have us believe that building ...

The word rapport is derived from the French verb “rapporter” – to carry something back. It conveys a give-and-take, a sharing of values, ideas and beliefs. The result of good rapport between parties ...