Did the CRA fix its call centres in 100 days?

Finance and National Revenue Minister François-Philippe Champagne called on the CRA to fix its call centre problems within 100 days. (Credit: KAYLE NEIS) The Canada Revenue Agency has completed its ...
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CRA Call Centre Issues Require More Than Staffing Solutions

The Canada Revenue Agency’s ongoing call centre problems have reached a critical point, with systemic issues that extend far beyond simple staffing shortages. According to recent reports, the ...

CRA looking to hire ahead of busy tax season

Finance Minister Francois-Philippe Champagne set a 100-day timeline for the CRA to fix call centre delays back in September. Scott Hurst reports.

CRA's 100-day plan results are not the presents Canadians want or need

The CRA created a 100-day plan website where it tracked the progress that it was apparently making and there were some ...