Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

One reader responded that “for larger call center applications, Cisco does not have the premier solution,” and suggests that “Avaya and even Mitel would have a pretty significant advantage.” Another ...

The New York State Workers’ Compensation Board wins User Excellence Award runner-up for going virtual and greatly enhancing customer service. One of the first calls employees injured on the job make ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...