Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

For decades, the contact center has been a paradox. It is essential to every enterprise, yet it’s not always treated that way: chronically underinvested, fragmented and inefficient. Customers still ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Forbes contributors publish independent expert analyses and insights. The companies’ collective experience reveals that successful AI implementation requires more than a focus on finding the right ...

evaluagent evaluates 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer. Automated quality assurance and ...