He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also ...

In a superior customer service culture, it’s understood that serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer ...

Attitude is the core of personal and professional success. One of my favorite quotes about attitude is, “There is little difference in people, but that little difference makes a big difference. The ...

Jon Wayne Service Co. has a “wheel of success” posted all over its offices to communicate the company’s values to its employees. Always over-deliver. Know your product. Take an interest in your ...

What are the most important factors in providing excellent customer service? If you’re a business owner, this is a question you should be asking yourself. Customer satisfaction directly affects your ...

Ieuter Insurance Group recognizes its most outstanding and hardworking employees at the end of each year. Five employees were chosen by their fellow coworkers based on their exceptional work ethic, ...