This week someone at Gizmodo has gotten their hands on a workbook of training documents used by Apple to make sure their Genius Bar works for the customers that need it. While it might seem that any ...

Gizmodo has shared some interesting tidbits of what it claims is the most recent version of the Genius Training Student Workbook. Gizmodo has shared some interesting tidbits of what it claims is the ...

The secrets to being a genius are out – at least when it comes to working for Apple. An employee manual detailing the do’s and don’ts of how to be an Apple “genius” was leaked online Tuesday, ...

Just what does Apple's Genius tech support staff learn before talking to you? A freshly leaked training manual breaks it down. Josh Lowensohn Former Senior Writer Josh Lowensohn joined CNET in 2006 ...

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Details from Apple's training manual for Genius Bar employees have been published online, revealing how the company teaches its workers to read customer body language, and how words like "crash" and ...

Apple is planning to make a number of changes at its retail stores ahead of the upcoming holiday season, which include adjustments to Genius Bar appointments and training for its employees on a new ...

What does it take to become an Apple Genius? You’d think the biggest requirement would be a lot of technical knowledge, but really it’s empathy and knowing how to talk to people. Geniuses are the face ...