Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

In standards-driven schools, students and teachers often find themselves constrained by the regulations and rules instituted by policy-makers and administrators. This is common in any school system, ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The Best Help Desk Software Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep ...

How an intellectual property help desk set up by a university library team is helping inventors protect their work, with lessons on what has proven most effective The steel pan, invented in Trinidad ...