Time is money – that’s especially true when it comes to IT services. Without processes in place to effectively answer everyday questions or address minor issues, high-volume IT departments can easily ...

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...

ITWeb, in partnership with Freshworks, conducted a survey on the state of IT self-service in South Africa to find out whether customers are still struggling with traditional self-service portals. Here ...

Employee satisfaction has been proven to drive overall business growth, because when employees are happy, they create happy customers. So, optimizing the employee experience should be at the top of ...