IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Moving 800-number IVR infrastructure from on-prem to host, increasing percentage of self-resolved calls, while keeping in-house control of application changes. The Synapse Group is a Stamford, CT, ...

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

IVR is an automated voice system and allows providers to create complex menus that callers can navigate using their telephone keypad or spoken commands. IVR is mainly used for billing or customer ...

One of the first open source VoIP projects — and one of the earliest VoIP PBXes, period — is Digium-sponsored Asterisk. A highly mature platform licensed under the GPL, Asterisk supports almost ...