In all the talk about omni-channels, interactive voice response (IVR) is rarely mentioned, yet it is the channel many customers must struggle through. Customer interaction vendor Aspect Software is ...

Since its inception, the organization has distinguished itself by delivering IVR solutions that combine reliability with ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for ...

ATLANTA, June 27, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer ...

Although Sears, Roebuck and Co. had interactive voice response (IVR) systems for ongoing customer service, the company found that creating applications keyed to support special projects or promotions ...

The National Water Company has launched a new IVR service for its unified call center (8004411110) that provides improved services to customers through the development of new menus and automated ...

MORRISVILLE, N.C. -- etrials Worldwide, a leading provider of adaptive eClinical software and services that optimize clinical trial management by turning data into intelligence and shortening the ...

Is your business overwhelmed by phone calls? Companies of all sizes are finding relief with the help of interactive voice response (IVR) systems. By automating routine inquiries and routing callers ...