Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

It’s 2025, and Interactive Voice Response (IVR) is no longer just an AI-generated voice taking meal orders at your favorite ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Since its inception, the organization has distinguished itself by delivering IVR solutions that combine reliability with ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

The technical feasibility of gathering high frequency health data via Interactive Voice Response (IVR) may in some instances exceed the clinical benefit of doing so, finds an article in the Journal of ...

Amid rumors that it’s selling off major divisions, North America’s largest telecom equipment vendor reportedly is eyeing a plan to introduce new healthcare communications software that’s based on ...

Intelligent voice response services and solutions provider IVR Technology Group is now offering a second generation of MDCall. This feature-rich, cost-effective alternative to love-operator afterhours ...

ATLANTA, July 27, 2017 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their ...