IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

NEW YORK--(BUSINESS WIRE)--Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR ...

GAITHERSBURG, Md., March 11, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their 2-Wire test solution for ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

The market for software that goes through companies’ automated customer service systems to make sure everything works as it should (that transfers happen smoothly, that links work, that phone tree ...

GAITHERSBURG, Md., Jan. 06, 2025 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their Speech Transcription Server ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...

From left to right: Aidan McKenna, Regional Director, Americas for Enterprise Ireland; Mark Rohan, Co-founder and Chief Operating Officer at Klearcom; Minister for Enterprise, Tourism and Employment ...