Why is integrated service delivery, leveraged by technology, so hard to do? It's not a problem with the IT, any CIO will tell you. Rather, the trouble lies in the political challenge of rewiring a ...

Integrated community equipment services (ICES) face mounting difficulties; the question is whether to outsource or insource, but there may be a better way writes Justin Galliford, Norse Group CEO.

(Suva, Fiji / Nuku'alofa, Tonga) The integrated public service delivery in Fiji and Tonga, better known as the REACH project, is being scaled up with funding support provided by the Government of ...

A Virginia-based consultant on Monday pitched the merits of combining workforce and social services programs to provide what he called an integrated service delivery model and a "one-door" approach to ...