OVO Energy has agreed to a £2.37M settlement following an Ofgem investigation into its handling of customer complaints. The investigation revealed significant delays in resolving complaints, with some ...

Add Yahoo as a preferred source to see more of our stories on Google. (Reuters) - Britain's Big Six energy utilities are driving nearly half of their customers to seek alternative suppliers because of ...

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EDF Energy is to pay out £3million to benefit “vulnerable customers” after an investigation by regulator Ofgem found the company had breached complaint handling rules. The inquiry followed an increase ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

The regulator warned it would consider further steps, including the possibility of enforcement action and fines, if it did not see improvements. Ovo Energy has been ordered to improve its customer ...