While many businesses are successfully adopting online live chat as their customer service platform, other businesses have yet to become aware of just how important this platform is. It is now proving ...

Apple introduced the live chat service as part of a larger online support overhaul last August, and reports that it would soon transition to a fee-based option began to surface in late February. The ...

Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the customer support channels available—phone, email, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...

Brian Honigman is a marketing consultant, a freelance writer and a social media enthusiast. This post was originally published on Jumplead. You don’t need a master’s degree in marketing to understand ...

Following our report late last month that Apple was preparing to start charging for out-of-warranty online chat support, we’ve been informed that today Apple support has finally flipped the switch on ...

Over the years, Facebook has been engaging in platform wars wherein they eagerly set forth features to attract more users. They even had to upgrade their monetary incentives to pull more creators to ...