Business Wire

Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment

LONDON & ATLANTA--(BUSINESS WIRE)--Arkadin, an NTT Communications company and market leader in cloud Unified Communications (UC) services, announced today the launch of Global Direct Routing as a ...
Government Executive

Routing phone calls over Internet could make teleworking easier

Government workers, given the opportunity to telework and abandon their commutes, are often reeled back into their offices, held there by their office telephones. The chance of missing an important ...
Houston Chronicle

Routing glitch hits cell phone service

Every call was an adventure for VoiceStream Wireless customers Thursday. A routing problem caused incoming calls to Texas customers to be routed to other numbers, said a spokeswoman in the company's ...
Engadget

AT&T will use phone location data to route 911 calls to the right responders

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...
JSTOR Daily

Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers

This is a preview. Log in through your library . Abstract In a call center, arriving customers must be routed to available servers, and servers that have just become available must be scheduled to ...