When Carole and Fred DeMartino bought their Hackettstown home 19 years ago, they got new appliances from Sears. The refrigerator, washer and dryer were installed by the company and covered under a ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

N – Customers suing Sears, Roebuck and Co over alleged mold defects in their Kenmore-brand washing machines can bring their claims as a class action, a federal appeals court ruled on Tuesday. The 7th ...

When Tom Fleming bought a new Kenmore front-loading washing machine, he expected it to last for years, but it broke shortly after and took him months to ger repaired. When Tom Fleming bought a new ...

Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...