One of my pet peeves is phone companies that don't answer their phones. Sprint Nextel, however, has added a new twist. It will answer the phone, but only so many times. After that, it will cancel your ...

Press 1 if you can see how this might go wrong. Automating customer service has been a goal for businesses for decades. It makes good financial sense -- every employee is a recurring expense on the ...

Sprint Nextel is booting customers that call customer service too much and tossing soldier accounts due to excessive roaming. All potential customers should just boycott Sprint--after all you may have ...

The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Sprint (NYSE:S) today turned on 4G LTE service in 34 more markets, featuring an enhanced customer experience that provides faster data speeds in more places where ...

This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts. Can Sprint up its game? Credit: hyku via Flickr. Customers have been ...

This morning I've been in email contact with Rene, the Sprint customer in Florida who was first to alert the world that Sprint had sent her a termination notice due to her excessive calling of ...

Sprint (NYSE:S) today announced details of its new customer-friendly pro-rated early termination fee (ETF) policy, effective November 2, 2008. Under the new policy, Sprint’s ETF of $200 will decrease ...

Sprint’s customer satisfaction rating plummeted by more than 8% in the first quarter of 2008, according to the latest American Customer Satisfaction Index, published today. Sprint’s customer ...

NEW YORK -- Sprint is eliminating about 800 customer service jobs because fewer people are calling its centers, the company said Tuesday. With growth in other parts of the business, however, Sprint ...

Sprint today announced it will support Apple’s Business Chat — the new platform that allows businesses and customers to interact over iMessage. According to the carrier, customers can now message a ...