How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line? I'll tell you a couple of grafs down the line. First, I have to say that ...

How many “me too” retailers are you competing against in today’s fast-paced, device- and technology-centric market? What are you doing to deliver superior experiences that differentiate your brand and ...

Agentic AI is poised to take on a much more central role in the IT industry, according to a new report from Cisco. The report, titled "The Race to an Agentic Future: How Agentic AI Will Transform ...

Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB databases, is unveiling Tungsten Copilot, an ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...