I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...
In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...
The old saying about absence making the heart grow fonder may not hold true for the telecom industry any longer. COVID-19 stay-at-home orders have many Americans spending more time in front of their ...
LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems, has announced the completion of its ...
IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...
The number of smartphone users across the world has skyrocketed over the last decade and promises to do so in the future too. Additionally, most business functions can now be executed on mobile ...
TORONTO, Dec. 11, 2015 /CNW/ – Ever wish you could change your mobile phone plan while messaging with your mom, sharing a funny sticker or making plans with friends? Here's something to LIKE – Rogers ...
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