Forbes contributors publish independent expert analyses and insights. I cover emerging technologies with a focus on infrastructure and AI Generative AI and large language models are rapidly ...

Artificial intelligence (AI) chatbots have frequently shown signs of an 'empathy gap' that puts young users at risk of distress or harm, raising the urgent need for 'child-safe AI', according to a new ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Chatbots like ChatGPT are powerful because of their simplicity: Ask just about anything and you’ll get an answer. But the answer you get depends on a lot more than what you type. Behind the scenes, ...

In recent months, reports of people whose interactions with artificial intelligence (AI) chatbots have led them down a dark path of mania and delusional thinking have exploded in the media and in ...

AI chatbots like ChatGPT, Gemini and Grok are increasingly woven into the fabric of everyday life. Interestingly, recent research shows that the most popular use for them today is therapy, and people ...

MIT and OpenAI teamed up to study how AI chatbots are making people feel. Where users ended up depends on where they started. Reading time 4 minutes OpenAI and the MIT Media Lab last week released two ...

After a troubling October lawsuit accused Character.AI (C.AI) of recklessly releasing dangerous chatbots that allegedly caused a 14-year-old boy’s suicide, more families have come forward to sue ...

As millions turn to ChatGPT and other AI chatbots for therapy-style advice, new research from Brown University raises a serious red flag: even when instructed to act like trained therapists, these ...

But some of those data owners, also known as content creators or IP holders, are now fighting back. They are doing this by using tools known as “tarpits.” Their aim? To poison the chatbot’s underlying ...