For analysts, the past few weeks have been a blur of industry events, and our travel schedules have never been busier. Vendors are trying to make up for lost time after a three-year hiatus from ...

When you enter the crucial phase of year-end budgeting and planning, you typically turn an eye toward one of the most understated yet critical facets of your business strategy: vendor relations.

Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership. While working with IT vendors can help ease ...

When choosing vendors for your business, doing your due diligence can be one of the most important parts of the process. In my 18 years in the small- and medium-sized business market as both an owner ...

The release this week of Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, which ties in with this month's theme at CMSWire of mobile CRM. In this report, though, Gartner finds a ...

Many factors contribute to selecting the right outsourced vendor partner, but one of the most important considerations is employee attrition. Attrition is a real problem in contact centers — 40 to 100 ...

B2B buyers generally do not contact vendors until they are very far along in their journey and they have finalized most of their requirements, according to recent research from 6sense. The report was ...