Unlucky Vista users using a driver known to break will be prevented by Windows Update from getting SP1 until the driver is fixed When Steve Sinchak’s new Intel network card became “really slow” after ...

Microsoft's Fix It software, which tries to automatically figure out what's wrong with your computer, is now available for Windows XP and Vista. The software is in beta, and can run diagnostics for ...

A tale how one irate customer with a Vista problem circumvented Microsoft support and got his problem fixed personally by a Microsoft developer. The story is told by Chris Sells, program manager at ...