More technology equals more problems, at least in the wireless field. According to J.D. Power and Associates’ semi-annual 2012 Wireless Customer Care Performance study, people who own a 4G-enabled ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Consumer Cellular, the wireless provider awarded 14 times in a row by J.D. Power for “#1 in Customer Service among Wireless Value MVNOs,” has earned a place on the ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--For the 14th consecutive time, Consumer Cellular has earned the J.D. Power Award for ranking #1 among Wireless Value Mobile Virtual Network Operators (VMVNOs) for ...

To really build customer satisfaction, increase year-over-year growth and improve your brand, you need customer service and support that’s just as hyped as your products and services. If either of ...

People Like Wireless Service Best When It Doesn't Involve the Big 3 Carriers In J.D. Power's latest wireless customer satisfaction survey, Consumer Cellular remains the most-liked wireless service.

Verizon Wireless, which has a customer care center in Lincoln, was named tops in wireless customer service in the 2008 J.D. Power and Associates Wireless Customer Care Performance Study. The study, ...