LB Beistad is a writer and musician based in Nashville, TN. Her love of gaming began with her cousin introducing her to Banjo Kazooie and Jak and Daxter. It was love at first play. Since then, she has ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...

SEATTLE — John Kreis thought he was lucky when he scored Microsoft Corp.’s Xbox video game console the day it came out. But the $300 system stopped working almost immediately. The 31-year-old Chicago ...

Microsoft is pioneering the future of customer support by developing an AI chatbot designed to assist Xbox users. This cutting-edge technology aims to streamline the support process, making it more ...

Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. As an editor at large at CNET, he wrote about Apple, Microsoft, VR, video games and ...

Reportedly, Microsoft is testing an AI chatbot for its Xbox which will provide customer support to users. The Xbox Virtual Support Agent (chatbot) automates support tasks and responds to questions ...