Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025. Contact centre award for content guru ...

Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in Manchester. The event celebrated exceptional women driving innovation and excellence ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...

Significant career barriers still remain including progression plan and career pathway opportunities, according to new research from Calabrio & Get out of Wrap Calabrio, the workforce performance ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two ...

Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre agents today have a lot to manage. They are expected to listen, type, summarise, and ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

Today, customer experience (CX) is a crucial differentiator across industries, prompting businesses to continuously seek service improvements. AI technology is playing a pivotal role in transforming ...

Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029 New research from Cavell explores the latest trends in customer experience (CX) ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...