Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. The North Carolina Department of Information Technology recently ...
The chief of Vermont’s Agency of Digital Services must balance internal and external demands. Microsoft began building on its customer success model. It was taking the concept of technology use and ...
Videoconferencing solutions such as the Cisco Webex Desk Pro offer an audiovisual platform that is so detailed, users can ...
Neil Graver is an executive technology strategist for CDW and an accomplished technology leader with more than 20 years of experience. State and local governments face increasing urgency to modernize ...
IT leaders are turning to hybrid environments to meet the demands of a growing variety of artificial intelligence use cases.
Virtualization has long been a cornerstone of state and local government IT. It helps agencies modernize infrastructure, optimize resources and support critical services without constantly expanding ...
Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing ...
State and local governments are under real pressure to move from experimentation to execution for artificial intelligence. Constituents expect faster services, more transparency and digital ...
Digital twins are steadily approaching their inflection point into mass adoption. Use cases from Coral Gables, Fla., to San Diego have proved the technology’s promise and are casting a spotlight on ...
Eleven states have committed to statewide paid memberships in the Multi-State Information Sharing and Analysis Center following the end of federal funding that had supported the organization for more ...
Charisse Snipes was born and raised in Hartford, Conn., making her role as the city’s chief innovation officer deeply personal. A graduate of Hartford Public Schools, she now leads technology strategy ...
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