After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

Consumers expect more from the brands they buy from than ever before, and an ethical supply chain is now a requirement in the experience economy. As they gain awareness about issues related to the ...

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

The dynamic socio-economic environment of the last few years has had a lasting impact on cloud adoption. A global pandemic and stay-at-home mandates drove companies to accelerate their digital ...

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

Across industries, rising prices, rapid technology advancements, and growing customer expectations have forced many companies to reexamine old assumptions and devise new strategies. Insurance is no ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

These days, likes on social media are part of the internet furniture. Everywhere from social media, video platforms, news outlets, and e-commerce websites make use of like buttons to allow users to ...

Omnichannel is a buzz word that’s been around for years, but is still often confused with multi-channel when it comes to retail. Omnichannel is a strategy used in e-commerce, retail, and marketing ...

The construction industry is a major contributor to the global economy, accounting for an estimated 14% of gross domestic product and employing millions. But despite its powerhouse economic role, the ...

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...