Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
We compare the long-standing crowd favorite, the Capital One Venture Rewards card, to its flashier sibling, the Capital One Venture X.
A power outage and hardware failure at fintech FIS last week delayed deposits and payments at 27 banks, including Capital One.
Thousands of Capital One users are still reporting issues of the financial corporation being down, impacting direct deposit and other services.
According to Capital One, the disruption began on Wednesday and is due to a technical issue with one of its service providers. The outage has impacted the processing of some deposits, payments and transfers. Customers began reporting deposit-related issues -related issues on Thursday, according to Down Detector.
Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
As someone who had long favored low annual fee credit cards, the Capital One Venture X Rewards Credit Card (rates & fees) was the first premium rewards card I ever applied for and owned.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.