With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

Paul English, the blogger formerly known as the scourge of the IVR industry, is being sucked into the Microsoft machine, lending his crusading gethuman.com website as a forum for a push for ...

Abstract: Global Interactive Voice Response (IVR) Systems Market to Reach US$6. 7 Billion by the Year 2026 . Interactive Voice Response (IVR) operates as a telecommunication technology that ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The ...

Making an IVR Recording Is Easy: Here Are 4 Places to Start Your email has been sent You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own ...