Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Former Ferrari simulations guru Marco Fainello has returned to F1 as a consultant to the Aston Martin team, PlanetF1.com understands. It comes after Adrian Newey highlighted Aston Martin’s simulation ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Cheating expert and casino consultant Sal Piacente joins 'Fox & Friends' to provide insight on the technology used in gambling schemes. Tropical Storm Melissa update as "catastrophic" conditions to ...