That’s where interactive voice response (IVR) technology comes in; it answers calls automatically and routes customers to the ...

It’s 2025, and Interactive Voice Response (IVR) is no longer just an AI-generated voice taking meal orders at your favorite ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Explore the four generations of AI, from rule-based chatbots to autonomous agentic AI, and understand how this evolution is ...

Doha, Qatar: Ooredoo has announced the launch of ‘Office’, a new solution designed to meet the communication and connectivity ...

Explore the best SaaS tools Black Friday deals for developers in 2025. Save big on AI, security, automation, and productivity ...

BUILDING ON A FOUNDATION OF INNOVATION The agentic AI initiative represents the latest advancement in HealthEquity's ongoing investment in technology that enhances member experience and outcomes. The ...

One key advantage of UPI 123Pay is its ability to function without mobile data or internet connectivity, offering ...

NPST wins mandate from Indian Overseas Bank for UPI 123Pay, enabling voice-based UPI payments for feature phone and ...

Indian Overseas Bank has partnered with NPST and MissCallPay to roll out UPI 123Pay, a voice-driven payment system aimed at millions of feature-phone and low-digital-literacy users seeking simple, ...

Explore how UPI payments now work offline in India, enabling millions, including feature phone users, to transact digitally ...