Industry's #1-rated workforce management solution is now a part of ADP's leading payroll and HCM platforms Offers one clear, ...

That’s where interactive voice response (IVR) technology comes in; it answers calls automatically and routes customers to the ...

TRAI has sought stakeholders' comments on interconnection matters to examine IP interconnections among networks like satellite and 6G.

CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Dassault Systèmes appoints Fabrice Canonge, 53, as chief executive officer of its brand Centric Software. Canonge succeeds Chris Groves, who founded Centric Software in 2004 and will now move into a ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Abstract: This paper proposed a fast optimization software for magnetic system based on MFS, the Magnetic Field Simulator of Microwave Tube Simulator Suite MTSS. The optimization software has two core ...