Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading ...

Bharti Airtel and Vodafone Idea executives discuss the promising future of artificial intelligence in the Indian telecom ...

You can’t control your courier, or your payment gateway or a lot of essential elements in your delivery process. Warren ...

The gala awards night will take place in the Tower Hotel on Friday, November 14. Speaking about the awards, Waterford Chamber ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

AI has a role to play, but when customers "really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer ...

President Trump has instructed the Department of Defense to immidiately start testing the country's nuclear weapons program. Florida teen rescued, 171 arrested, including a Chamberlain H.S. instructor ...

Earlier this year, billionaire Eric Sprott predicted silver could logically hit the US$250 or US$500/oz mark and that the ...

Google is inviting 15 dedicated fans into its secretive Pixel testing program, a first for the tech giant. These "Superfans" will get to try unreleased phones and provide feedback, but must adhere to ...

Explore the four generations of AI, from rule-based chatbots to autonomous agentic AI, and understand how this evolution is ...