BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

Key Takeaways AI agents are streamlining enterprise operations and cutting costs across sectors.Businesses report up to 67 ...

The formerly state-owned telecoms biz said in 2023 that it aimed to shed as many as 55,000 jobs by 2030, equating to 42 ...

“Enabling the fast-changing world of AI means we look forward to the things we will build over the next year, but which we ...

UK workers must shift from "trepidation" to "exhilaration" when it comes to AI or risk being left behind by those already ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

San Diego's North Island Credit Union joins a growing number of institutions that are prioritizing AI technology to ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...