Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Bad service, wrong orders and long wait times. Here’s a list of the worst-rated fast food restaurants in Macon, based on ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which, when you call their phone number to see why your internet is out, directs ...

To determine which auto loans are the best for consumers with bad credit, CNBC Select analyzed more than a dozen car loan ...

Yes, Verizon is issuing $20 credits for last week’s outage. And scammers want you to use their fake links instead.

Under the bill, plug-in solar devices would no longer need an interconnection agreement, a contract between customer and utility which ensures technical compatibility when connecting a new energy ...

When Rod Peers retired in November, he was eager to start this new chapter in his life by purchasing a three-bedroom property ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...