Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

The "Problem Solver" AI agent integrates Verizon's personalization platform with Google Cloud's gen AI to deliver advanced troubleshooting support, assisting in the resolution of customer issues ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 10:30:00 AM ...

Verizon’s second-quarter results were received positively by the market, reflecting effective execution across its mobility ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

At Verizon, for example, AI gave customer service representatives instant access to information ... more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is ...