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MacRumors · 11h

AT&T Launches New Guarantee, Promises to Compensate Customers for Outages

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with

WXIN-TV Indianapolis on MSN · 9h

AT&T to credit qualifying customers after service outages: Who is eligible?

AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.

The Business Journals · 14h

AT&T launches $750M effort to refund customers for network outages

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."

Business Insider · 15h

AT&T to offer bill credits for network outages, Reuters says

AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese

Gizmodo · 17h

AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times

It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.

Reuters · 20h

AT&T will offer bill credits for outages to 'make it right' with customers

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.

The New York Times · 21h

AT&T to Credit Customers After Internet Outages

AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,

The Verge on MSN · 19h

AT&T will credit you for a day’s service after some fiber or wireless outages

AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,

news10nbc4h

Consumer Alert: AT&T director details new guarantee for wireless customers

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

SecurityWeek1d

Critical Infrastructure Ransomware Attack Tracker Reaches 2,000 Incidents

Temple University’s Critical Infrastructure Ransomware Attacks (CIRA) database now contains over 2,000 entries.

Reuters11d

AT&T, Verizon targeted by Salt Typhoon cyberespionage operation, but networks secure

Companies confirm being targeted by Chinese-linked Salt Typhoon hacking operation Networks now secure and out of threat Companies say they are working with law enforcement and government officials ...

Mashable10d

AT&T and Verizon give 'all clear' after Salt Typhoon attack

Telecom giants AT&T and Verizon have assured the public that their networks are secure following a string of cyberattacks attributed to a China-linked hacking group known as Salt Typhoon. SEE ALSO ...