News

destinationCRM.com10h
NiCE's Updated CX Mpower Technology Upgrades Unveiled at Interactions
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today.
CMSWire21h
Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?
New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...
NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
NiCE (Nasdaq: NICE) today announced the next evolution of its strategic relationship with Amazon Web Services, Inc. (AWS), ...
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment
NiCE (Nasdaq: NICE) today announced the launch of CXone Mpower Agents, a groundbreaking innovation that enables fully ...
CMSWire1d
NiCE CXone Mpower Builds on Snowflake AI Data Cloud to Unlock Secure, Scalable CX Automation
NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation HOBOKEN, N.J.
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower
NiCE (Nasdaq: NICE) today announced that H&R Block, the world leader in online and in-office tax preparation, is successfully ...
NiCE research reveals customer service happiness is rising, as general happiness declines, with 72% of consumers citing AI as a key driver
NiCE’s 2025 Global Happiness Index reveals that consumers are now experiencing the benefits of AI in CX, and 69% trust ...