Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The awards were made possible by ongoing support from the Blavatnik Family Foundation that aims to spur scientific ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. While it may not be the first thought to spring to mind, ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

ATLANTA — Weeks after Georgia’s EBT call center was crippled by a surge of calls, key questions remain: how many people were affected, whether personal information was compromised, and if money ...

According to @elevenlabsio, ElevenLabs AI Agents now support navigating IVR phone trees by generating keypad tones as a system tool. This enhancement allows AI agents to interact effectively with ...

Federal and state authorities are investigating a cyberattack that shut down Georgia's SNAP call center for over a week. According to officials, they've received reports of similar incidents in ...

ATLANTA — A cyberattack that shut down Georgia's call center for food assistance may not be an isolated incident, with at least six other states making related reports, according to federal officials.

Keeping microservices healthy means more than tracking data — it’s about turning logs, traces and metrics into insights that fix problems fast. Microservices architecture, while offering exceptional ...