We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced the release of Aspect CXP 18 ...

A Bangalore-based team of software developers has designed an app that will let users browse for interactive voice response (IVR) options on their smartphones and directly dial the selection. This ...

DIRECTV offers satellite television in all fifty states. It has 24 call centers, providing customer service from the stage of the curious potential customer, on to the point of sale and through ...