CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Gil Luria, D.A. Davidson head of technology research, joins 'The Exchange' to discuss the expectations for Palantir's quarterly earnings results, the company's rich valuation and much more. Hunter ...

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Abstract: Large Language Models (LLMs) have attained remarkable achievements in multi-domain tasks. However, LLMs’ performance is limited by hardware conditions due to billions of parameters. It ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Abstract: A software hazard rate model is known as one of the important and useful mathematical models for describing a software failure-occurrence phenomenon and conducting quantitative software ...

Kevin Lynch is a London-born, Dublin-based writer and journalist. The author of Steve Jobs: A Biographic Portrait, Kevin is a regular feature writer for a number of tech sites and the former ...