Jassy called generative AI a “once-in-a-lifetime” technology that will change the way the company operates, and said Amazon ...

BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

Amazon CEO Andy Jassy confirms AI will lead to future corporate workforce reductions, despite ongoing AI investment across ...

AI is no longer just a tool—it’s a teammate. As work gets redefined, HR faces a pivotal leadership moment. This article explores how to redesign roles, culture, and strategy for the age of ...

Ex-Google AI boss Geoffery Hinton has a stark prediction for workers: Most of you are about to get replaced. Anthropic's and Klarna’s CEOs have issued similar warnings.

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.