A person recently lost their life after being unable to reach emergency services on their outdated Samsung Galaxy phone.

Global brands gain access to integrated customer experience management through expanded strategic alliance announced in New ...

PG&E is asking customers to be more vigilant about scams this holiday season as the number of utility customers being ...

Founded in 2018 by former Amazon engineers, Spiral uses AI to automatically detect and categorize issues raised across phone ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

T-Mobile is opening up its Text to 911 feature—which allows users to text emergency services through their phone's native messaging app when outside of coverage areas—to everyone, including AT&T and ...

Huntington Bank® is a major regional bank serving millions of customers across the Midwest. It offers checking and savings accounts, loans, credit cards and business banking with more than 1,000 ...