BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Amazon’s physical stores and its sci-fi ID system have ended up on the chopping block. The online retail juggernaut is bidding farewell to its Amazon One service that utilizes a palm recognition ...

An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...

To determine which auto loans are the best for consumers with bad credit, CNBC Select analyzed more than a dozen car loan ...

Based on reviews from every Costco outdoor category, here are the 16 products that a considerable number of customers rated low because of major flaws.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

Bad service, wrong orders and long wait times. Here’s a list of the worst-rated fast food restaurants in Macon, based on ...

Using customer satisfaction surveys and employee reviews, this breakdown reveals the ten US companies that Americans dislike the most and the controversies that put them there. From banking scandals ...

A GE Appliances tagline is, "We make good things for life," but an I-Team investigation found for customers like Susan Barry, a home baker from Foxboro, Massachusetts, the café series gas range she ...

You almost never think about what internet provider you're using until you experience video call freezes, stream buffering, or lag during intense video game sessions. This frustration is shared by ...

I was pretty sure I was being pranked or scammed when a collections company called to inform me that I owed $15.23 in unpaid Oklahoma tolls. I told the caller bluntly that I was certain it was a scam ...