All sales at its core is based, at least in part, on relationship selling. If customers don’t trust or like a salesperson, they will buy elsewhere, whether they’re purchasing a pack of gum at a ...

Regarding "Survey shows dealers increasingly worried about the economy," autonews.com, Jan. 29: I have observed many changes over my 40 years as a new-vehicle manager and salesman. Customer fear and ...

‘This isn’t necessarily for the tech folks. It’s for the people selling the service. We’ve talked about attacks for years, but now it’s about the business case. This is no longer a nice-to-have, it’s ...