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Know Your Exact Helpdesk Queue Size Every Single Day!
Know Your Exact Helpdesk Queue Size Every Single Day! Monday morning standup. Your manager asks: "What's the current ticket backlog?" 📉 You look at your sheet. You see 23 tickets opened yesterday and 18 closed. You see 19 opened the day before and 22 closed. But you cannot tell the manager what the running queue size is right now, because ...
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